The opening study in Total Quality Management (TQM): Concepts, Implementation and Applications investigates the quality of administrative services and student s

Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Ma

This textbook discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in atta

This book presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and technique

The enlarged and revised second edition of Total Quality Management blends the fundamental principles and historical foundation of total quality with practical