Winner of the 2018 Distinguished Book Award from the Communication and Social Cognition Division of the National Communication Association. Essential reading fo

A unique academic reference dedicated to listening, featuring current research from leading scholars in the field The Handbook of Listening is the first cross-d

Listening explores the process and role of listening in human communication as a cognitive process, as a social function, and as a critical professional compete

The development of communication as a discipline has resulted in an explosion of scales tapping various aspects of interpersonal, mass, organizational, and inst

Empathic inference, or "everyday-mind reading", is a form of complex psychological inference in which observation, memory, knowledge, and reasoning are combined