The Call Center Handbook
| Author | : Keith Dawson |
| Publisher | : CRC Press |
| Total Pages | : 285 |
| Release | : 2003-11-20 |
| ISBN-10 | : 9781482295658 |
| ISBN-13 | : 1482295652 |
| Rating | : 4/5 (652 Downloads) |
Book Synopsis The Call Center Handbook by : Keith Dawson
Download or read book The Call Center Handbook written by Keith Dawson and published by CRC Press. This book was released on 2003-11-20 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im