Service Success! Lessons From a Leader on How to Turn Around a Service Business
| Author | : Daniel I. Kaplan |
| Publisher | : John Wiley & Sons |
| Total Pages | : 278 |
| Release | : 1994-03-22 |
| ISBN-10 | : 0471591297 |
| ISBN-13 | : 9780471591290 |
| Rating | : 4/5 (290 Downloads) |
Book Synopsis Service Success! Lessons From a Leader on How to Turn Around a Service Business by : Daniel I. Kaplan
Download or read book Service Success! Lessons From a Leader on How to Turn Around a Service Business written by Daniel I. Kaplan and published by John Wiley & Sons. This book was released on 1994-03-22 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.