Public Value in Public Service Transformation Working with Change

Download or read book Public Value in Public Service Transformation Working with Change written by OECD and published by OECD Publishing. This book was released on 2019-12-19 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building on the previous report, this report examines how governments can move from a tactical to a holistic approach to system change. Drawing on diverse case studies from across the world at both national and local levels, the report illustrates how a strategic approach to system change implies three key elements: envisioning and acting on the future, putting public value at the core of the change process, and systematically engaging citizens in decision-making.