Microsoft Dynamics CRM 2011 Step by Step

Download or read book Microsoft Dynamics CRM 2011 Step by Step written by Mike Snyder and published by Pearson Education. This book was released on 2011-01-15 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt: The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.