Managing the Guest Experience in Hospitality
| Author | : Robert Clayton Ford |
| Publisher | : Delmar Thomson Learning |
| Total Pages | : 464 |
| Release | : 2000 |
| ISBN-10 | : PSU:000046273468 |
| ISBN-13 | : |
| Rating | : 4/5 ( Downloads) |
Book Synopsis Managing the Guest Experience in Hospitality by : Robert Clayton Ford
Download or read book Managing the Guest Experience in Hospitality written by Robert Clayton Ford and published by Delmar Thomson Learning. This book was released on 2000 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of strategy, staffing, and systems.