Managing Service Excellence

Managing Service Excellence
Author :
Publisher :
Total Pages :
Release :
ISBN-10 : 0692985719
ISBN-13 : 9780692985717
Rating : 4/5 (717 Downloads)

Book Synopsis Managing Service Excellence by : C William Crutcher

Download or read book Managing Service Excellence written by C William Crutcher and published by . This book was released on 2017-12-08 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a solid, well-planned and executed customer service strategy--a philosophy and culture that show customers that they are the reason you are in business in the first place? As this book reveals, we are all in the business of serving customers, whether they be external or internal to your organization. It therefore behooves each of us to understand and practice the principles of service excellence. Managing Service Excellence is a comprehensive guidebook for creating and maintaining a customer-centric organization. Through chapters focusing on specific skill sets, real-world examples, and review questions, this book details how to create a satisfied customer and keep them for life. In clear, accessible language, Crutcher covers every aspect of service--from effective planning, communication, teaming, and coaching strategies, to managing change, strengthening critical thinking and problem-solving skills, and leveraging customer feedback to drive business improvement and innovation. With extensive experience in C-level and higher education roles, Crutcher helps us understand what customers really want and need, what drives their individual behavior, and how to best customize our service approach accordingly. In a world where technology is constantly changing the business landscape, this book serves as a timeless resource on the fundamentals of customer service. There will never be a substitute for the competitive advantage that integrity, competence, and relationship-building provide. As Crutcher writes, "If you build it, they will come" may work in the movies, but in real life, success requires a consistent effort in the field of customer service. Managing Service Excellence provides the keys.


Managing Service Excellence Related Books

Managing Service Excellence
Language: en
Pages:
Authors: C William Crutcher
Categories:
Type: BOOK - Published: 2017-12-08 - Publisher:

DOWNLOAD EBOOK

What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a solid, well-p
Service Excellence
Language: en
Pages: 181
Authors: Ruth N. Bolton
Categories: Business & Economics
Type: BOOK - Published: 2016-04-18 - Publisher: Business Expert Press

DOWNLOAD EBOOK

The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization
Achieving Service Excellence
Language: en
Pages: 152
Authors: C. M. Chang
Categories: Business & Economics
Type: BOOK - Published: 2013-11-20 - Publisher: Business Expert Press

DOWNLOAD EBOOK

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two ma
Business Success Through Service Excellence
Language: en
Pages: 212
Authors: Moira Clark
Categories: Business & Economics
Type: BOOK - Published: 2007-03-30 - Publisher: Routledge

DOWNLOAD EBOOK

The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingr
Achieving Service Excellence
Language: en
Pages: 0
Authors: Myron D. Fottler
Categories: Clinical competence
Type: BOOK - Published: 2010 - Publisher: Ache Management Series

DOWNLOAD EBOOK

Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high le