Managing People for Service Advantage

Managing People for Service Advantage
Author :
Publisher : Ws Professional
Total Pages : 92
Release :
ISBN-10 : 1944659331
ISBN-13 : 9781944659332
Rating : 4/5 (332 Downloads)
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Book Synopsis Managing People for Service Advantage by : Jochen Wirtz

Download or read book Managing People for Service Advantage written by Jochen Wirtz and published by Ws Professional. This book was released on 2017 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Preface -- Introduction -- Service employees are extremely important -- Frontline work is difficult and stressful -- Cycles of failure, mediocrity and success -- Human resource management : how to get it right -- Service culture, climate and leadership -- Conclusion -- Summary -- Endnotes


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