Knock Your Socks Off Service Recovery
| Author | : Ron Zemke |
| Publisher | : Amacom Books |
| Total Pages | : 232 |
| Release | : 2000 |
| ISBN-10 | : 081447084X |
| ISBN-13 | : 9780814470848 |
| Rating | : 4/5 (848 Downloads) |
Book Synopsis Knock Your Socks Off Service Recovery by : Ron Zemke
Download or read book Knock Your Socks Off Service Recovery written by Ron Zemke and published by Amacom Books. This book was released on 2000 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.