The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus.

An excellent supplement to any ITIL 4 Create, Deliver and Support training course ITIL® 4 Create, Deliver and Support (CDS) – Your companion to the ITIL 4 Ma

ITIL® 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and p

Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers,