Design for Six Sigma for Service
| Author | : Kai Yang |
| Publisher | : McGraw Hill Professional |
| Total Pages | : 465 |
| Release | : 2005-06-21 |
| ISBN-10 | : 9780071501460 |
| ISBN-13 | : 0071501460 |
| Rating | : 4/5 (460 Downloads) |
Book Synopsis Design for Six Sigma for Service by : Kai Yang
Download or read book Design for Six Sigma for Service written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-06-21 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.