Delivering Satisfaction and Service Quality
| Author | : Peter Hernon |
| Publisher | : American Library Association |
| Total Pages | : 204 |
| Release | : 2001 |
| ISBN-10 | : 083890789X |
| ISBN-13 | : 9780838907894 |
| Rating | : 4/5 (894 Downloads) |
Book Synopsis Delivering Satisfaction and Service Quality by : Peter Hernon
Download or read book Delivering Satisfaction and Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2001 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.