Creating a Customer-centered Culture

Creating a Customer-centered Culture
Author :
Publisher : ASQ Quality Press
Total Pages : 0
Release :
ISBN-10 : 0873891511
ISBN-13 : 9780873891516
Rating : 4/5 (516 Downloads)
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Book Synopsis Creating a Customer-centered Culture by : Robin L. Lawton

Download or read book Creating a Customer-centered Culture written by Robin L. Lawton and published by ASQ Quality Press. This book was released on 1993 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating a Customer-Centered Culture shows you how to successfully apply existing traditional management tools to knowledge and service work. it teaches you to think like customers so you can implement an organizational culture transformation on your way to total quality management in a jargon-free, step-by-step way.


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