A Hybrid BSC-DEA Model with Indeterminate Information

Download or read book A Hybrid BSC-DEA Model with Indeterminate Information written by Mohammad Jaberi Hafshjani and published by Infinite Study. This book was released on with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategy is the main source of long-term growth for organizations, and if it is not successfully implemented, even if appropriate ones are adopted, the process is futile. The balanced scorecard which focuses on four aspects such as growth and learning, internal processes, customer, and financial is considered as a comprehensive framework for assessing performance and the progress of the strategy. Moreover, the data envelopment analysis is one of the best mathematical methods to compute the efficiency of organizations. The combination of these two techniques is a significant quantitative measurement with respect to the organization’s performance. However, in the real world, determinate and indeterminate information exists. Henceforth, the indeterminate issues are inescapable and must be considered in the performance evaluation. Neutrosophic number is a helpful tool for dealing with information that is indeterminate and incomplete.