How technological change in the West has been driven by the pursuit of improvement: a history of technology, from plows and printing presses to penicillin, the

Quality improvement -- Process variation -- Process standardization -- Process stability -- Process capability -- Process control -- Efficiency improvement -- A

How does a company go from being two days away from filing bankruptcy papers to unparalleled performance in the Aerospace business? The answer can be found in t

How can a school become a place where all members of the staff are learning, growing, and working to increase student achievement? The answer lies in systems th

This book focusses on the importance of creating an internal assessment program to periodically assess the maturity of the organizations transformation journey.