2018 Learning Report on Implementation of the Accountability Mechanism Policy

Download or read book 2018 Learning Report on Implementation of the Accountability Mechanism Policy written by Asian Development Bank and published by . This book was released on 2019-08 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: ADB's 2012 Accountability Mechanism Policy mandates a triennial analysis of lessons learned, with a focus on the management of complaints elevated to this last resort mechanism. This report attempts to put into perspective the number, nature, and management of complaints from project-affected people as dealt with by project-level grievance redress mechanisms (GRMs) and by operational departments. It finds that most complaints are effectively addressed by GRMs and that the number of projects with complaints reaching the Accountability Mechanism is a small fraction of ADB's active portfolio. The recommendations are aimed at improving the future implementation of the policy.