The first of its kind—a Value Stream Mapping book written for those in service and office environments who need to streamline operations Value Stream Mapping

Lean production is the gold standard in production systems, but has proven famously difficult to implement in North America. Mass production relies on large inv

Mapping the Total Value Stream defines and elaborates on the concepts of value stream mapping (VSM) for both production and transactional processes. This book r

Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regardi

"Winner of the 2005 Shingo Prize for Excellence in Manufacturing Research" Most lean initiatives conducted by manufacturers are focused mostly on shop-floor act