Begin the transformation of the Internal Audit function by applying Total Quality Management (TQM) concepts. The book, Total Quality Auditing, How a Total Quali

Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The boo

Now, Toyota's top quality control expert shows managers in any business how to improve quality and cut costs using his management techniques. Used successfully

This book aims to provide the information required for any course in total quality management. It covers both service and manufacturing sectors, and parallels t