This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, i

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articl

Smart Product-Service Systems draws on innovative practice and academic research to demonstrate the unique benefits of Smart PSS and help facilitate its effecti

Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving in

Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring a