This book de-mystifies groupwork for advisers, coaches and mentors who are used to working 1 to 1. It shows how to transfer your skills and just how enjoyable g

This is a practical, easy to follow guide to preparing for interviews. It contains a selection of activities, organised in the five-step TAPAS programme, design

In today’s competitive marketplace, customer relationshipmanagement is critical to a company’s profitability andlong-term success. To become more customer f