Moments of Truth
| Author | : Jan Carlzon |
| Publisher | : Harper Collins |
| Total Pages | : 164 |
| Release | : 1989-02-15 |
| ISBN-10 | : 9780060915803 |
| ISBN-13 | : 0060915803 |
| Rating | : 4/5 (803 Downloads) |
Book Synopsis Moments of Truth by : Jan Carlzon
Download or read book Moments of Truth written by Jan Carlzon and published by Harper Collins. This book was released on 1989-02-15 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer–driven economy.