The Ministry of Justice's language services contract

Download or read book The Ministry of Justice's language services contract written by Great Britain: National Audit Office and published by Stationery Office. This book was released on 2014-01-22 with total page 17 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report finds that progress has been made in implementing many of the recommendations made by the Public Accounts Committee (PAC) in December 2012. However, there are a number of areas where the Ministry and its contractor Capita still need to improve. The Ministry is now performing audit checks of the security status of interpreters and some data generated by Capita. In addition, the number of interpreters available to work under the contract has increased significantly; spending outside the contract has decreased substantially for civil courts and tribunals; and the Ministry now routinely collects and monitors management information. However, Capita is still not meeting the target to fulfill 98 per cent of bookings of interpreters, and performance fell temporarily by 8 per cent between December 2012 and April 2013 as a result of Capita's reducing mileage payments to interpreters. The work the Ministry has undertaken has not established whether, and if so to what extent, there is an ongoing problem with the recording of customer cancellations, although it has just introduced 100 per cent checks of these bookings. More than twice as many Tier 3 interpreters are being used under the contract since the NAO last reported. The Ministry has also been slow to implement some PAC recommendations. A new assessment system for interpreters has not been implemented and an independent review of quality standards has not yet been performed