Essential reading for all decision makers (IT-literate or not) who are presented with an ITIL(r) proposal or asked to oversee or own an ITIL project. It explain

This book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, h

Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described fro

With Managing IT as a Business you'll get practical advice on how to unleash the full potential of this critical function so that companies can derive maximum b