'It contains an impressive array of important and useful material that should be familiar to anyone interested in economic growth and change. . . the potential

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successfu

In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain c

This interdisciplinary volume provides a critical and multi-disciplinary review of current manufacturing processes, practices, and policies, and broadens our un

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of ser