This book details the prerequisite knowledge every consultant must master when delivering complex professional services. Coupled with the author's and his indus

Coverage includes: chartering, organizing, and establishing metrics for professional services; addressing the unique challenges faced by professional services i

Although the nature of service delivery varies significantly from profession to profession, the way the service is delivered tends to be fairly consistent among

How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of pro

A proven approach to revenue-generating marketing and client development Professional Services Marketing is a fully field-tested and research-based approach to