Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways emp

Tap the talent and get the most from your team. The solution to every new manager's problems, this fully updated and revised guide shows how to get the most and

Gives suggestions for dealing with inappropriate workplace behavior, poor customer service, and tough negotiators

Keep workers working—and happy. The Complete Idiot's Guide® to Boosting Employee Performance is the most current and comprehensive guide for managers seeking

We can't avoid them. We encounter them at work, at home, on the road, at the movie theater, in restaurants, even in the gym. Difficult people can make life mise