This book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the ongoing changing contex

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exac

"This collection offers tools, designs, and outcomes of the utilization of data mining and warehousing technologies, such as algorithms, concept lattices, multi

Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. This resource provides a roadm