If you manage large telecommunications infrastructures, you know there are lots of moving parts to keep track ofand that failing to do so can lead to big proble

Managing telecom expenses is not easy; whats more, the larger the organization is, the more complicated that management gets. In Telecom Expense Management for

Telecom Management for Call Centers offers a practical guide to addressing the most common issues faced by telecom management in large call-centers. This handbo

Shows service providers how to efficiently manage their technology advantages and back-end operations to survive in this challenging economic climate.

This pocket guide provides an overview of the telecommunications environment as it has evolved over the past few years, illustrating the need for project manage