About This Book: Knowledge loss forced organizations to develop knowledge capture programs. Yet captured knowledge proved deficient in quality, due in part to l

Knowledge management (KM) is a set of relatively-new organizational activities that are aimed at improving knowledge, knowledge-related practices, organizationa

How have Japanese companies become world leaders in the automotive and electronics industries, among others? What is the secret of their success? Two leading Ja

Process management affects the functioning of every organization and consequently affects each of us. This book focuses on the multi-disciplinary nature of proc

"The Tacit Dimension" argues that tacit knowledge -tradition, inherited practices, implied values, and prejudgments- is a crucial part of scientific knowledge.