In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating th

The must-read summary of Patricia Seybold's book: "The Customer Revolution: How to Thrive When Customers Are in Control". This complete summary of the ideas fro

The production, acquisition, and use of consumer goods defines our daily lives, and yet consumerism is seen as increasingly controversial. Movements for sustain

'As with her previous book, Customers. com, The Customer Revolution should be required reading for managers at any company - old or new - who are assessing the

What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on deliveri