"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-comm

This book constitutes the refereed proceedings of the 15th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations, ICISO 2014, held

Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving in

"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT s

'Knowledge and Innovation in the New Service Economy is an interesting book that provides a good overview of recent trends in the service sector. . . . This boo