This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front

This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front

In this carefully detailed and rigorous study of the social processes of labor negotiations, the author uncovers the pressures and motivations felt by negotiato

A notable contribution to our understanding of ourselves. This book explores the realm of human behavior in social situations and the way that we appear to othe

This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world