Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service inno

This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offe

The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and help

The leading traits of executives often include creativity and innovation. Research shows that intuition can significantly enhance these traits. Developing intui

Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another