When it comes to customer satisfaction, consistency is king - not the customer. While it's been proven that customer satisfaction can greatly impact many financ

A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of t

Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21

This book is the first comprehensive history of the development of child study during the early part of the twentieth century. Most nineteenth-century scientist

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these c