This user-friendly book will help candidates pass the ITIL] OSA Intermediate examination. It references the source material from the core ITIL texts and helps r

The one-stop-source powering Operational Support and Analysis success, jam-packed with ready to use insights for success, loaded with all the data you need to d

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for t

This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for st

Are You Ready for OSA? Are you sure you are ready? How do you know? Let's find out. From memory can you: List five objectives of Event Management? Recall the pu