Meeting Excellence is a comprehensive resource that provides a wide range of ready-to-use tools that have been developed and tested by a meeting initiative with

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t

Brilliantly simple, actionable guidelines for success that any business leader can immediately implement. “Tom Peters' new book is a bundle of beautiful dynam

"Based on extensive interviews with today's . . . corporate leaders, this look at how the best CEOs do their jobs focuses on the mindsets and actions that foste

Provides the reader with a concise yet informative description of all the various forms of maintenance. Highlights the important elements of each of the various