Focusing on risky interactions, the book centres on those interactions that threaten identities and relationships and sometimes careers such as: practising diss

This book centres on those interactions that threaten identities & relationships & sometimes careers, helping students understand types of work situations that

Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a

Theorizing Crisis Communication presents a comprehensive review and critique of the broad range of theoretical frameworks designed to explain the role of commun

Social norms are valuable because they help us to understand guidelines for appropriate and ethical behavior. However, as part of that process, cultures develop