You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experien

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make o

Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing cust

The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora

Most of us live our lives by accident - we live as it happens. Fulfilment comes when we live our lives on purpose. 'What are you going to do with your life? Wha