This report aims to foster a better understanding on how to leverage the economic and social impacts of the implementation of the Internet into mobile devices t

Government That Works, The Results Revolution in the States, is the story of public servants at every level of state government, across the nation, who are tran

Gallup recently found that 49 percent of Americans believe that the government poses “an immediate threat to the rights and freedoms of ordinary citizens.”

Previous edition, 1st, published in 2003.

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to