This book distils just about everything relating to successful management practice into practical and immediately accessible ‘how-tos’, providing answers to

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conver

"Every so often something really useful comes along - and, for retail managers, this book is it! By distilling just about everything relating to successful mana

This guide gives inexperienced managers the skills they need to excel in their new roles, and the confidence to tackle the problems they will inevitably face. I