Conflict is a central theme of our lives. We see the negative consequences of war and violence all around us. Even in the workplace, disputes and arguments caus

When he was young, consultant Bill Treasurer feared heights. He overcame his fear and became a high-diving champion. Every day for seven years, Treasurer would

John Hoover, an organizational leadership consultant, discusses how to deal with an "Idiot Boss" - or I-Boss - who does stupid things. Hoover distinguishes idio