This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It

Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its pla

The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years t