ITIL Service Strategy

ITIL Service Strategy
Author :
Publisher : Stationery Office/Tso
Total Pages : 483
Release :
ISBN-10 : 0113313047
ISBN-13 : 9780113313044
Rating : 4/5 (044 Downloads)

Book Synopsis ITIL Service Strategy by : Great Britain. Cabinet Office

Download or read book ITIL Service Strategy written by Great Britain. Cabinet Office and published by Stationery Office/Tso. This book was released on 2011 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.


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