Responding to the public concern caused by recent hospital scandals and accounts of unintended harm to patients, this author draws on her experience of analysin

This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improv

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Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research f

This text uses a case-based approach to share knowledge and techniques on how to operationalize much of the theoretical underpinnings of hospital quality and sa