This book is based on a four-year study in a public sector organisation that starts by observing the nature of a "fake quality" culture, and then investigates t

ISO 9000 is a comprehensive set of international standards for quality management and quality assurance. These standards ensure that companies effectively docum

The handbook is structured to guide organizations new to ISO 9001 through the process necessary to connect their current practices to the requirements of ISO 90

The standard tells you what to implement; this book focuses on how and why. Many organizations implement ISO 9001 and see only mild improvements. This book is a

ISO 9001:2000: A start-to-finish implementation guide to the newly updated ISO standard from two of the world's leading quality practitioners! -- The realist's