Maintaining the reader-friendly features of its popular predecessor, the Second Edition illustrates fundamental principles and practices in statistical quality

A major tool for quality control and management, statistical process control (SPC) monitors sequential processes, such as production lines and Internet traffic,

"This book is about the use of modern statistical methods for quality control and improvement. It provides comprehensive coverage of the subject from basic prin

Revised and expanded, this Second Edition continues to explore the modern practice of statistical quality control, providing comprehensive coverage of the subje