The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations

Readers will find helpful approaches for developing and maintaining solid internal and external customer relationships. Offers dozens of reliable techniques for

What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a solid, well-p