Improving public services, using State resources efficiently, and managing State agencies effectively have been ongoing concerns of Latin American and Caribbean

This report examines the influence of trust on policy making and explores some of the steps governments can take to strengthen public trust.

Nations around the world are facing various crises of ineffective government. Basic governmental functions—protecting rights, preventing violence, and promoti

A seminal work for the public sector, Quality Standards for Highly Effective Government (Second Edition) redefines what is expected and what is required for exc