Lecturers and researchers in the areas of industrial engineering, quality management and business development, and middle and higher management in business or t

With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmar

"In this book, Peter Bogetoft - THE expert on the theory and practice of benchmarking - provides an in–depth yet very accessible and readable explanation of t

Packed with dramatic case studies, this step-by-step guide shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies